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Shipping & Delivery

From Germany to the UK

After your custom made windows and doors are produced, it is time for them to be carefully packed and leave the production facility in southern Germany.

Step 6: Packing

Once production is complete, your order is transferred to the logistics department. There, your windows and doors are loaded onto special wooden pallets, shrink wrapped with protective foil and carefully fastened together. They are then prepared for transport to port via lorry.

Step 7: Shipping to the United Kingdom (by lorry)

Your order will be packed and loaded into a lorry at our production site in southern Germany for final delivery. Neuffer will work closely with you to arrange a delivery date and time that suits your schedule. Additionally, we can optionally arrange for a small forklift to be included to help with the unloading. 

Step 8: Arrival at port & Customs Clearance (for container deliveries)

When the container ship reaches your nearest local port, the container is then unloaded and the customs clearance process begins. You will need to contact and engage a broker to clear your goods through customs in port.

After your shipment has cleared, you should have final transport to your home or construction site arranged. Both Neuffer and your customs broker can assist you with this.  Neuffer is happy to answer any questions that arise during the shipping or customs process. We have extensive experience in worldwide logistics and are happy to assist you in any way we can.

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