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Our Ordering & Production Process

Ordering from A to Z

With customers throughout the UK each with a unique project and situation, we receive a number of questions regarding our ordering process. Since our windows and doors are all custom built to your specifications, they are not in-stock and ready to ship from a warehouse. Below is a step by step overview of the entire process, from enquiry to delivery.

Step 1: Send your inquiry

Submit your quote request including the specific products and materials you that interest you. Please include as many details as possible such as measurements, the region and climate in which you live (which can determine the best suited materials), quantity of each item, colour and any accessories required such as window sills, shutters and window screens. We encourage you to attach any plans or drawings you have.

Step 2: Analysis

A member of our sales team will analyse your requirements and determine whether additional information is necessary. If so, they will contact you immediately with further questions or details required to finish your quote. This will happen within 48 hours of receiving your request.

Note: We operate on Central European Time (UTC+1)

Step 3:  Receive a free quote

After receiving your inquiry and analyzing your requirements, a sales specialist will send you a free quote based on the information provided. At this point, you can choose to accept the offer, or work with us to adjust it if necessary.

Step 4: Payment

After reviewing and accepting our quote, we require payment in order to begin production since we only offer custom made products.

Step 5: Production

After receiving payment, we will notify you and then send your order to production. Production time depends on the quantities and items ordered. Your sales representative will give you a timeline of the production time and notify you as soon as production has been completed. Production can take from around 4 to 8 weeks.

Should you have any questions throughout the entire process, please feel free to reach out directly to your sales representative who will be happy to provide you with updated information, answer any questions and sometimes even provide pictures from the production floor.

Next: Shipping & Delivery

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